Bigsby understands your concerns about privacy. So, we want you to understand what types of information we collect on this site and what may happen to that information.

If you have questions or concerns regarding this Privacy Policy, you may contact us at:


Attn: Legal
17600 N. Perimeter Drive, Suite 100

Scottsdale, AZ 85255

Registration and Use of Information

No user is required to provide information in order to visit Bigsby site. However, a user must register in order to be placed on Bigsby Email News Service list. In addition, a user must register to enter contests and other promotions. During registration, a user provides certain categories of information, such as name, address, e-mail address, date of birth, and information regarding that user’s purchase of Bigsby merchandise. The information which you supply to Bigsby enables us to customize our site to your interests and enhance your overall experience at our site. In addition, it helps us communicate with you about Bigsby news. Besides sending you the Bigsby Email News, Bigsby may use your contact information periodically in order to send you email regarding upcoming Bigsby events and promotions. In addition, we may request information for other specific purposes. If the information provided will be used in any way that differs from the treatment outlined in this Privacy Policy, we will identify the differences when we request the information.

The Bigsby site contains links to sites operated by third parties. These sites may collect personally identifiable information about you. This Privacy Policy does not cover third-party data collection practices and Bigsby does not assume any responsibility for third parties. Please check the privacy policy at each site you visit.

Passive Collection of Information

In addition to the information that you actively provide to Bigsby, such as what you provide when you register for Bigsby Email News Service, Bigsby collects information about how you interact with our site. Bigsby collects passive information for purposes such as testing and improving a user’s experience at the site and for compiling broad aggregate demographic data and related usage data for Bigsby internal purposes. The types of passive information include, but are not limited to, your IP address, which type of browser you are using, where you go on our site and how long you stay on any part of our site. We may also track how you interact with our site, by assigning a random string of numbers and characters to your session. Passive information does not identify you to Bigsby by name, and Bigsby does not link your IP address to your personally identifiable information.

We use a “cookie” based data collection paradigm in certain areas of our site. Cookies are small files placed on your hard drive that assist us in providing customized services; for example, the use of cookies allows us to reduce the frequency with which you will need to enter your password on password-protected areas of our site. Additionally, in some cases, certain functionalities are only feasible through the use of a cookie. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on our site and/or you may be required to reenter your password more frequently during a session.

Collection of Information from Children – Bigsby abides by federal law and the guidelines set up by the Federal Trade Commission regarding youth privacy. As such, Bigsby will not knowingly collect any personal information from young people under the age of 13, unless Bigsby provides notice that such information is being collected and obtains verifiable parental consent.

Sharing of Information

Bigsby pledges that it will not sell, share, rent or otherwise transfer your information. Bigsby may however share broad aggregate demographic data and related usage information with our business partners. This aggregate information does not contain any personal information which can identify any individual user.

While Bigsby strives to protect the personal information of our users, Bigsby will release personal information if required by law or in the good-faith belief that such action is necessary.


Bigsby has security measures in place to protect against the loss, misuse and/or unauthorized alteration of the information under our control. Gretsch Guitars protects personally identifiable information by utilizing both online and offline security methods, including firewalls, passwords and restricted physical access to the places where your information is stored. Our staff is trained to comply with our security procedures, and our security procedures are regularly reviewed and revised, if necessary.

Other Provisions

Acceptance of Terms/Changes to Privacy Policy – Your use of this site indicates an acceptance of the terms of the Privacy Policy in effect at the time of such usage. Bigsby reserves the right to update or amend this Privacy Policy at any time.

If we are going to use your personally identifiable information in a manner which materially differs from the standards in effect at the time such information was collected, we will notify you and you will have a choice as to whether or not we use your information in this different manner. If you have provided information to receive Bigsby Email News Service and other Bigsby commercial email, you will be contacted by Bigsby, via email, regarding this materially different use. In addition, if we make any material changes to our Privacy Policy that do not affect user information already stored in our database, we will post a prominent notice on our site notifying users that our Privacy Policy has changed. In some cases when we post such a notice, we will also send an e-mail to users who have provided their information notifying them of the changes in our Privacy Policy.

Choice/Opt-out – Bigsby users are asked to give information to be put on Bigsby Email News Service list or to receive commercial email regarding upcoming Bigsby promotions and events. If you receive Bigsby commercial email and would like to avoid receiving such email in the future, you may opt-out of receiving it by clicking on the opt-out area within that email or by sending an email to our Consumer Relations team at asking to be removed. Bigsby will only communicate with you according to your instructions.

Your privacy is important to Bigsby. If you have questions about any of the provisions described above, please contact us.